Customer Success Manager

Job Description

We are looking for Customer Success professionals to join our world-class customer engagement team!

Roles and Responsibilities

• Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.
• Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite.
• Be the friendly neighborhood support person, not just for troubleshooting but also for anticipating customer needs before they even realize it – the real MVP of customer success!
• Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite.
• Be the bridge between customers and our tech team, translating wishes into code and making sure the customer's voice is heard in the halls of innovation.
• Keep a watchful eye on customer health scores, swooping in to save the day and ensure everyone's happily ever after with Paperflite.
• Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from Paperflite.
• Proactively identify upsell opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion.
• Take proactive measures to control churn by closely monitoring customer satisfaction levels and developing retention strategies tailored to each customer's specific needs and circumstances.