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Customer Success Associate
SOL-XChennai, Tamil Nadu, India13 days ago
Job description3–5 years of experience in customer-facing roles (Customer Success preferred). Strong communication and interpersonal skills. A proactive, independent, and multitasking mindset. Familiarity with KYC / CDD processes. Experience in onboarding design and customer journey optimization. Comfort with CRM / ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira. Bonus) Exposure to maritime, fintech, or payment industries.
As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives.
Key Responsibilities
- Manage end-to-end onboarding for new seafarers, from registration to activation.
- Ensure SLA adherence and timely execution of onboarding tasks.
- Provide multichannel support (email / chat / phone) for issue resolution and user queries.
- Track and coordinate global card shipments.
- Monitor engagement metrics to identify improvements and retention opportunities.
- Conduct outreach and act as a brand ambassador to drive user acquisition.
- Organize workshops / events to build community and user engagement.
- Contribute to customer engagement strategies and initiatives.
- Collaborate with product, marketing, and other internal teams to voice user feedback.
You’ll Be a Great Fit If You Have
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Customer Associate • Chennai, Tamil Nadu, India
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