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Customer Success Associate

Customer Success Associate

SOL-XChennai, Tamil Nadu, India
15 days ago
Job description

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives.

Key Responsibilities

  • Manage end-to-end onboarding for new seafarers, from registration to activation.
  • Ensure SLA adherence and timely execution of onboarding tasks.
  • Provide multichannel support (email / chat / phone) for issue resolution and user queries.
  • Track and coordinate global card shipments.
  • Monitor engagement metrics to identify improvements and retention opportunities.
  • Conduct outreach and act as a brand ambassador to drive user acquisition.
  • Organize workshops / events to build community and user engagement.
  • Contribute to customer engagement strategies and initiatives.
  • Collaborate with product, marketing, and other internal teams to voice user feedback.

You’ll Be a Great Fit If You Have

  • 3–5 years of experience in customer-facing roles (Customer Success preferred).
  • Strong communication and interpersonal skills.
  • A proactive, independent, and multitasking mindset.
  • Familiarity with KYC / CDD processes.
  • Experience in onboarding design and customer journey optimization.
  • Comfort with CRM / ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira.
  • Bonus) Exposure to maritime, fintech, or payment industries.
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    Customer Associate • Chennai, Tamil Nadu, India