ERP Solutions Manager

Job Title : Delivery Manager – Product Engineering & ERP Solutions

Job Summary :

We are looking for an experienced Delivery Manager with strong expertise in platform / application development, product engineering , and ERP application delivery . The ideal candidate should also have hands-on experience managing L1, L2, L3 support with defined SLAs and ITIL processes . The role involves end-to-end delivery ownership, stakeholder management, and leadership of cross-functional teams to ensure high-quality outcomes.

Key Responsibilities :

• Manage end-to-end delivery of product engineering and ERP projects .
• Lead platform / application development using Agile / Waterfall / hybrid models.
• Coordinate with engineering, QA, architecture, and ERP teams for seamless execution.
• Own SLA / KPI adherence for L1, L2, L3 support operations .
• Govern incident, problem & service request management using ITIL practices.
• Conduct regular client meetings, governance reviews & milestone tracking.
• Review ticket trends, perform RCA, and drive continuous improvement initiatives.
• Manage resource planning, performance, and competency development.
• Ensure compliance with security, change management, quality and audit standards.
• Build strong stakeholder relationships and identify opportunities for growth.

Required Skills & Experience :

Good to Have (Preferred) :

Soft Skills :

Education :