Customer Success Associate

About the Company

Established in 1996, Hilite Group is a diversified conglomerate headquartered in Kozhikode, Kerala. The group has significantly influenced Kerala's modern landscape through its presence in various sectors including real estate (residential, commercial, and retail), interior design, business paths, education, health care, entertainment, and F&B.

About the Role

Act as primary contact for customers and handle all enquiries professionally.

Responsibilities

Manage leads, follow up with potential clients and ensure timely conversions.

Provide information about property features, pricing, and documentation during client interactions.

Coordinate and conduct property site visits for clients.

Maintain customer reports and update information in CRM systems.

Address customer queries, complaints, and service issues promptly.

Coordinate with internal teams, such as sales, accounts, and legal for smooth customer service.

Qualifications

Bachelor's degree in any subject.

Minimum 3 years of experience in customer relations in real estate or automobile industry.

Required Skills

Excellent communication and interpersonal skills.

Strong customer service orientation.

Knowledge of real estate market and documentation.

Proficiency in CRM tools and MS Office.