Customer Success Coordinator

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Location : Bangalore, India

Direct Manager : Sales Manager

Responsibilities

To support team and service sales-related activities within the company.

Play an important part in maintaining good customer relationships by acting as an extension of the field service force.

Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service.

Monitoring company inventory stocks. Responsible for inventory stock-take, check stock availability and prepare the parts for Technician / Engineer.

Responsible for order processing. Key the data from Purchase Order in Navision System to generate service order confirmation.

Submit service order confirmation to service coordinator.

Email Performance Invoice and service order confirmation to customer. Responsible to follow up customer payment.

Generate weekly monthly purchase order collected and sales report.

Interact with customers to provide information in response to inquire about products and services

Handle and resolve customer’s complaints.

Co-ordinate order processing and shipment of goods.

Help customer to decide what type of products would best suit their needs together with product specialist.

Qualifications

Bachelor’s degree in economics or engineering, preferably with a specialization in Service or Sales.

2-3 years of experience in similar role.

Good communication skills in spoken and written English .

Candidates with experience in handling paperwork and ensuring customer satisfaction are preferred.

Positive attitude and demonstrate responsibility.

Understanding of production and service / sales techniques, including production processes and sales analysis.

Able to work effectively under pressure.