Production Support Manager

JOB DESCRIPTION

Job Purpose / Summary :

Calypso Support lead responsible for managing RTB functions of Treasury systems with an overall experience of 10-15 years and relevant experience of at least 5 years in managing production support for Calypso.

Duties and Responsibilities :

• Lead Treasury support team responsible for managing smooth working of Calypso and other Treasury systems including trading platforms
• Lead a team of on roll and outsourced resources
• Monitor EOD / BOD activities
• Ensure satisfactory and timely closure of production issues of both functional and technical nature
• Manage deployments across all Calypso environments with help of bank infra team.
• Responsible for Release management process including maintenance of CI / CD pipeline of code & configuration changes
• Manage Calypso MR and Version Upgrades
• Manage DR activities in coordination with Implementation & Infra team
• Monitor System performance and proactively resolve performance bottlenecks
• Manage Internal & External stakeholders
• Collaborate with business partners, third party vendors and technology groups.
• Maintain project compliance standards

Experience / Skillset / Certifications Required :