SRE Lead

Role : SRE Lead

Location : Kochi / Bangalore / TRV

Experience : 8 to 10 yrs

Job Description :

• Mandatory to have working experience as SRE Lead & Retail Domain Experience is mandatory.
• Must have worked on DataDog Monitoring Tool. Good to have e com domain experience especially SFCC ( Sales Force Commerce Cloud)
• Should know how to leverage DataDog product capability across customer tech platform.
• Should be able to lead customer discussions on observability standpoint SRE road maps bring close collaboration with various verticals within the customer departments.
• Should know how to gather SRE requirement from Tech and non-tech aspect from customer.
• Must have excellent knowledge on ensuring reliability and scalability of applications
• Should have excellent automation skills to automate repetitive tasks reduce false alarms using python and or any other languages.
• Working experience on how to gather requirements on health of applications services to monitor setting service levels identifying the gaps in current system.
• Must be able to lead mentor L2 team.
• Hands-on experience in Monitoring Logging Alerting Dashboarding and report generation in DataDog.
• Must have knowledge in ITIL framework specifically on Alerts Incident change management CAB Production deployments Risk and mitigation plan SLA SLI
• Should be able to lead P1 calls brief about the P1 to customer proactive in gathering leads / customers into the P1 calls till RCA.
• Should have knowledge on building and executing SOP runbooks handling any ITSM platforms (JIRA / ServiceNow / BMC Remedy)
• Must know how to work with the Dev team cross functional teams across time zones.
• Should be able to generate WSR / MSR by extracting the tickets from ITSM platforms.

Must have for this position : Datadog and L3 support experience in Retail Application support

If interested please share your resume with Also dont forget to follow our company page @Ample Success Hr Solutions for regular updates on job openings.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1