IVR / IVA Engineer

IVR / IVA Engineer

Location : Hyderabad

Job Type : Full Time

Work Mode : Remote

Pay Rate : Open to discuss

About 247Hire :

Proven offshore recruitment solutions including candidate sourcing, screening & recruiting, sales development, VMS recruiting and more.

At 247Hire, our mission is simple : to empower yours. From sourcing to recruiting, VMS, onboarding and beyond, we are here to help you achieve more in your day. With cost-effective staffing solutions and around-the-clock service, 247Hire makes it easy to scale your capabilities and business effortlessly. Enjoy best-in-class offshore solutions that lift your team and your bottom line, with the added confidence of a USA-based global leader.

Job Description

We are looking for an IVR / IVA Engineer with a foundation in Java development and interest in contact center technologies. You’ll support our migration to the NICE CXone platform and help enhance our Intelligent Virtual Assistant (IVA) capabilities through Amelia and call routing improvements.

This is a great opportunity for someone with solid Java and IVR / IVA experience who is eager to learn and expand into NICE CXone and Groovy scripting. You’ll collaborate with a global team and align primarily to UK business hours.

Key Responsibilities

• Contribute to the design and development of IVR / IVA solutions, with a focus on Java-based customizations.
• Support ongoing migration to NICE CXone and integration with Amelia conversational AI.
• Partner with QA engineers, architects, and product owners to test and improve call flows.
• Assist with automation and workflow scripting; learn Groovy as needed.
• Collaborate with UK-based stakeholders to ensure solutions meet business needs.
• Document technical designs, workflows, and processes.

Preferred Skills & Experience

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