Guest Relations Executive

About Awfis

Awfis Space Solutions Ltd. (Awfis) is India's largest flexible workspace solutions platform, and the first in its sector to be publicly listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE). Established to meet the evolving demands of modern businesses, Awfis offers a wide range oftailored workspace solutions that cater to start-ups, SMEs, large corporations, and multinational enterprises. With a diverse portfolio that includes coworking spaces, customized office setups, design & build services, and innovative mobility solutions, Awfis is dedicated to delivering adaptable and high-quality work environments across India. With a presence in 17 cities and 175+ centres, Awfis serves over 2500 clients across various industries, ensuring that businesses of all sizes have access to agile and scalable workspace solutions. Our organisation has been recognized with numerousaccolades, including beingnamed a Great Place to Work for three consecutive years and Top 25 Best Workplaces for Women in India. Awfis remains steadfast in its commitment to fostering an inclusive workspace culture and is proud to be an equal opportunity employer.

Designation : CommunityService Executive

Department : Operations

Location : Mumbai

The position is all about working closely with CM and / or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.

Roles & Responsibilities

• Profit Center Team-Mate
• ASRand margin analysis
• Expense Control
• Collections
• Renewals
• Vendor management
• Retail Management
• Build and expand community
• Execute Business Specific Events within standard horizons
• Client satisfaction and service delivery which lead to :
• Above target CSAT score
• Every memberbeing a Brand Ambassador for AWFIS
• Training and People development
• Participate in training, development and refresher schedules
• Skills and Knowledge Review every Quarter
• Standard Procedures understanding and executionin close association with Senior Team Mate.
• Vendor Management

a. Conformance to Purchase-to-Pay process

a. Collaborate withinTeam & other stakeholders for enhanced learning& execution

Role of AWFIS for preparea new Team Member :

We are looking for Candidates with :

Skills Required

Vendor Management, Renewals, expense control, Facilities Management, Client Handling, Collections