Assistant Manager Sales

All hotel features / services hours of operation

• Hotel function space entertainment options menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirement
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotels facilities and services  at every available opportunity in order to maximize sales revenue

Other Responsibilities

• Be fully conversant with hotel fire & life safety / emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety / emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Qualifications :

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Proficient in MS Excel Word & PowerPoint

Remote Work : No

Employment Type : Full-time

Key Skills

Sales Experience,Customer Service,Google Docs,Management Experience,Math,Millennium,Retail Sales,Computer Literacy,Telecommunication,Sales Management,Leadership Experience,Retail Management

Experience : years

Vacancy : 1