Technical Training Engineer

Responsibilities -

• Technical Sales Support : Provide timely and accurate technical support to the sales team in Malaysia, addressing product-related inquiries, and resolving technical issues promptly.
• Product Training Materials : Develop and maintain comprehensive regional product training materials, including manuals, guides, and presentation slides, to ensure consistency and accuracy of product knowledge.
• Training Sessions : Organize and deliver training sessions for customers, installers, and sales guides, covering product features, benefits, and applications, to enhance product understanding and adoption.
• Product Demonstrations : Conduct product demonstrations and trials to showcase product capabilities and build confidence among customers and stakeholders.
• Sales Enablement : Collaborate with the sales team to provide technical expertise, address customer objections, and develop sales strategies to drive revenue growth.
• Technical Documentation : Maintain accurate and up-to-date technical documentation, including product datasheets, technical notes, and FAQs.
• Stakeholder Engagement : Foster strong relationships with customers, installers, and sales guides, providing exceptional support and ensuring customer satisfaction.
• Market Feedback : Gather and analyze market feedback, competitor activity, and customer needs to inform product development and sales strategies.

Qualifications -