Information Technology Service Desk

ROLE AND RESPONSIBILITIES : -

Primary contact point for end users via phone / Chat / self-service tickets.

Qualify and Open tickets for remediation of events.

Triage Tickets to respective teams.

Regular update and follow up on tickets in the queue

Follow up tickets till closure.

Ability to manage a variety of technically complicated tasks effectively

Experience in Remote support and troubleshooting skills.

Understanding of Basics Hardware accessories / devices and peripherals

Should be flexible for rotational shifts

Excellent oral and written communications skills

Exposure in practicing ITIL standards for Infrastructure management

DESIRABLE SKILLS

Able to understand the email flow issues internal & external

End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).

Demonstrate a high level of customer relationship skills which includes email etiquette.

Good Communication skills, follow up skills, Willingness to work in rotational shifts

Good Communication skills follow up skills, Willingness to work in rotational shifts.

Remote troubleshooting