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Process Transition Lead
Process Transition LeadResolve GSC • Republic Of India, IN
Process Transition Lead

Process Transition Lead

Resolve GSC • Republic Of India, IN
1 day ago
Job description

About Client

Our client is one of the largest Air Freight Forwarder who is centralizing their processes in Mumbai Location

Role : Process Transition Specialist -

Shift Timing : 10 AM – 7 PM IST ( Mon – Fri ) - 2nd Saturday's holiday.

Salary : 5 – 7 Lakhs Per Annum (Fixed)

Mode : Work From Office

Location : Mumbai – Andheri East

Responsibilities :

  • End to End Process Mapping
  • Process time stamping / Productivity Calculations
  • SOP & Training Plan Creation
  • Identify heavy data entry areas and list out automation opportunities
  • Work with Process delivery leader, Process Consultant and other stakeholders to ensure process from different cities are mapped correctly, SOPs created, Training plan ready.
  • Track complete process transition end to end.
  • Transition to complete in 60 days.

Qualifications

  • Candidate must be from BPO only
  • Should have proven experience of process mapping, eye for details.
  • Should have deep understanding of areas where processes can be automated.
  • Must have process transition experience.
  • Should have excellent communication skills (Both eMail writing & speaking)
  • MUST HAVE experience in preparing REPORTS & DASHBOARDS and its related tools.
  • 3 -6 years of work experience and Freight Forwarding / logistics Industry exposure would be an advantage.
  • Should be a good learner and willing to work from office full time.
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    Lead • Republic Of India, IN

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