Talent.com
Operational Excellence Manager
Operational Excellence ManagerKapable • Delhi, Republic Of India, IN
No longer accepting applications
Operational Excellence Manager

Operational Excellence Manager

Kapable • Delhi, Republic Of India, IN
30+ days ago
Job description

Operations Executive

We are seeking a dynamic Operations Executive to strengthen our demand-side operations. This role sits at the core of Kapable’s growth engine, ensuring seamless lead management, optimized CRM workflows, actionable reporting, and cross-functional alignment. You will be the bridge between data, process, and execution, driving operational excellence while enabling the sales team to focus on closing.

Key Responsibilities

  • Lead Lifecycle Management – Oversee the complete journey of leads, from acquisition to conversion, ensuring accuracy, timely follow-ups, and zero leakages.
  • CRM & HubSpot Ownership – Maintain, optimize, and audit CRM workflows;
  • monitor pipelines;

ensure data hygiene and system efficiency.

  • Operational Audits – Conduct regular checks on lead records, workflows, and dashboards to spot gaps, improve compliance, and maintain reporting integrity.
  • Outbound & Cold Lead Engagement – Support demand creation by reaching out to cold or dormant leads and reactivating interest through structured workflows.
  • Communication Strategy Support – Collaborate with sales and marketing to design, test, and refine lead communications across touchpoints.
  • Cross-Functional Collaboration – Partner with sales, marketing, and product teams to streamline processes, align goals, and improve lead handling.
  • Demand-Side Reporting – Build trackers, schedules, and operational frameworks for daily, weekly, and monthly reviews.
  • Insight-Driven Improvements – Use analytics and performance dashboards to identify trends, optimize workflows, and recommend process innovations.
  • Point of Contact for Ops Queries – Resolve lead-related issues, data gaps, and escalations quickly and effectively.
  • Stakeholder Communication – Share timely updates, process changes, and performance reports with internal stakeholders.
  • Requirements

  • Excellent communication and collaboration skills;
  • able to influence across teams.

  • Highly organized, detail-oriented, and comfortable managing multiple priorities.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Hands-on experience with HubSpot (or similar CRMs) ;
  • proficiency in Google Suite.

  • Prior experience in operations, sales ops, or CRM management is a plus.
  • Why Join Us?

    This role is more than execution — it’s about building systems, spotting opportunities, and driving growth. You’ll get exposure to cross-functional strategy, work closely with leadership, and directly impact the way Kapable scales.

    Create a job alert for this search

    Manager Operational Excellence • Delhi, Republic Of India, IN

    Related jobs
    Operation Manager - SIS

    Operation Manager - SIS

    Confidential • Delhi
    Ensured Rota Compliance on daily basis.Actual vs contracted billing (cumulative score based on category wise performance). Collection vs target (Current Month Billing).Project Management, Data Analy...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Total CollectR Virtual Collector & Debt Negotiator • Delhi, IN
    We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for build...Show more
    Last updated: 5 days ago • Promoted
    Director – IQAC (Internal Quality Assurance Cell)

    Director – IQAC (Internal Quality Assurance Cell)

    Accurate Group of Institutions • West Delhi, Delhi, India
    Director – IQAC (Internal Quality Assurance Cell) .Chairperson – IQAC / Principal / Director General / Management .Accurate Group of Institutions, Greater Noida . The Director–IQAC is responsible fo...Show more
    Last updated: 19 days ago • Promoted
    Process Excellence Expert - OTC

    Process Excellence Expert - OTC

    AB InBev GCC India • Delhi, IN
    AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show more
    Last updated: 21 days ago • Promoted
    Program Manager, E-Learning Delivery (Contract)

    Program Manager, E-Learning Delivery (Contract)

    vueverse. • Delhi, IN
    Program Manager, E-Learning Delivery (Contract Role).The Program Manager will lead the end-to-end delivery of a multi-module Life Sciences learning content development program.The role is responsib...Show more
    Last updated: 1 day ago • Promoted
    Project Management Officer

    Project Management Officer

    WonderBotz • Delhi, IN
    Developer Role and Responsibilities.You will lead the PMO function, ensuring adherence to organizational standards, optimizing processes, and enabling leadership with actionable insights.This role ...Show more
    Last updated: 7 days ago • Promoted
    Implementation Manager

    Implementation Manager

    NIIT • Delhi, IN
    At NIIT, we’re transforming the way the world learns, for the better.That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent.Since 1981, we ha...Show more
    Last updated: 1 day ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Gleantap • Delhi, IN
    Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize context...Show more
    Last updated: 5 days ago • Promoted
    Growth Manager

    Growth Manager

    Sanmarg Pvt Ltd • Delhi, IN
    The Growth Manager will lead end-to-end digital growth strategy and execution, ensuring rapid audience acquisition, engagement, and monetization across platforms. The ideal candidate is data-driven,...Show more
    Last updated: 1 hour ago • Promoted • New!
    Operations Lead

    Operations Lead

    Flock AI • Delhi, IN
    Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-gener...Show more
    Last updated: 13 days ago • Promoted
    Placement Operations Manager

    Placement Operations Manager

    NxtWave • Delhi, IN
    As a leading EdTech company specializing in 4.Placement Operations Manager to join our team.This key role involves overseeing the efficient coordination of the Interview Process and ensuring succes...Show more
    Last updated: 9 days ago • Promoted
    Assistant Manager

    Assistant Manager

    TP • Delhi, IN
    Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs. Promote complementary telecom services such ...Show more
    Last updated: 6 days ago • Promoted
    Partner Success Operations Analyst - 50821

    Partner Success Operations Analyst - 50821

    Turing • Delhi, IN
    We are seeking partner-focused and operations-savvy professionals with extensive hands-on experience in Seller / Vendor Management, Partner Onboarding, Marketplace Operations, or Supply Chain Managem...Show more
    Last updated: 5 days ago • Promoted
    WMS Implementation Manager

    WMS Implementation Manager

    Globus Logistics • Delhi, IN
    Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show more
    Last updated: 30+ days ago • Promoted
    Ecommerce Growth & Optimization Manager

    Ecommerce Growth & Optimization Manager

    TipTop Things Limited • Delhi, IN
    We're seeking an experienced Ecommerce Growth & Optimization Manager to join our growing team at Nanobag, the creator of innovative ultralight reusable bags. This remote position offers an exciting ...Show more
    Last updated: 5 days ago • Promoted
    Manager Sales Enablement and Training- US

    Manager Sales Enablement and Training- US

    Interview Kickstart • Delhi, IN
    Kindly note : This is a remote role that requires working during U.Please apply only if you're comfortable with the night shift. Interviews can be hard, especially at top tech companies like.Many can...Show more
    Last updated: 2 days ago • Promoted
    Revenue Operations Manager

    Revenue Operations Manager

    Xshore • Delhi, IN
    We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore. This role is at the heart of our go-to-market operations...Show more
    Last updated: 17 days ago • Promoted
    Process Excellence Lead ( Risk / Change Management)

    Process Excellence Lead ( Risk / Change Management)

    Innodata Inc. • Delhi, IN
    Qualifications and Requirements.Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required. Master’s degree or MBA preferred.Lean Six Sigma Black Bel...Show more
    Last updated: 22 days ago • Promoted