Global Customer Support Specialist

Company Description

Avalanche High-Tech Enterprise offers a robust online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet the diverse needs of businesses. With advanced tools and algorithms, our recruitment services efficiently connect employers with the right talent, whether for permanent, contract-based, or specialized roles. We specialize in providing IT services and solutions, including cloud integration, cybersecurity, and software development, to optimize business processes and drive efficiency. Additionally, our innovative IT product development team creates leading-edge software applications and digital solutions tailored to meet evolving industry demands. At Avalanche High-Tech Enterprise, we are committed to empowering organizations to achieve their goals with our expertise and innovation.

Role Description

This is a full-time, on-site role for an International Customer Care Executive located in Pune. The role involves providing exceptional customer support by addressing client inquiries and resolving issues promptly. The candidate will be responsible for ensuring customer satisfaction, delivering excellent customer service, and maintaining effective communication with clients. Additionally, the position may include handling customer feedback, maintaining client relationships, and working collaboratively with the sales team to enhance the overall customer experience.

Qualifications

• Strong skills in Customer Support, Customer Satisfaction, and Customer Service
• Excellent Communication abilities, both verbal and written
• Experience with Sales and relationship-building strategies
• Problem-solving skills and the ability to work efficiently under pressure
• Proficiency in using CRM tools and customer management platforms is an advantage
• Relevant experience in handling international clients is highly preferred
• Dedication to maintaining a customer-focused approach and ensuring high service standards