Servicenow Business Analyst -

Exciting Opportunity : ServiceNow Business Analyst (CSM & OM Data Focus) Location : Remote (India) Type : Contract | Duration : Long-Term Are you ready to make an impact on large-scale ServiceNow transformation projects ? We’re looking for a skilled Business Analyst with a strong focus on CSM, OM, and data migration to join our dynamic team. Why You’ll Love This Role Work on cutting-edge ServiceNow initiatives that shape enterprise processes. Collaborate with global experts in a fast-paced, innovative environment. Enjoy the flexibility of a remote role with long-term stability. What You’ll Do Drive data migration from external tools to ServiceNow, ensuring accuracy and efficiency. Partner with SMEs to define data mappings and functional requirements. Provide best-practice guidance on CSM / OM data models and their impact on processes. Manage large-scale data extractions and transformations into ServiceNow formats. Handle all data objects within CSM / OM processes (accounts, sold products, functional products, CIs, contacts, contracts). What We’re Looking For 6+ years of hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform. Strong knowledge of : CSM (Case Management, CSM Portal) Order Management (ServiceNow or similar tools) ServiceNow Platform & CSDM Data Mapping, Data Models, API Integration Familiarity with ITIL, Agile SCRUM, and large transformation projects. Bonus : Experience with CSM / OM best practices and impact analysis .