Network Automation Engineer (Trainee)

To excel in this role, you should possess the following :

Strong hands-on experience in network operations, monitoring, and troubleshooting (L2 / L3). Proficiency with network monitoring tools such as SolarWinds, Nagios, Zabbix, or equivalent.

Solid understanding of networking concepts including LAN / WAN, routing, switching, VPNs, and firewalls.

Practical experience working in Unix / Linux environments for network operations and diagnostics. Basic scripting knowledge in Python, Shell, or JavaScript for automation and integrations. Familiarity with CMDB, network discovery, or ITOM tools (ServiceNow Discovery preferred).

Ability and willingness to upskill into ServiceNow ITOM Development, workflow automation, and integrations.

Strong problem-solving skills with the ability to work in a fast-paced and collaborative environment.

Certifications such as CCNA / CCNP are advantageous.

Day in the Life of a ITOM BOT AT IZT As an ITOM BOT at InputZero Technologies, you will undergo a structured 3-month training program designed to transition you from a Network Engineer to an ITOM Developer.

Your daily activities blend real operational exposure with guided learning, hands-on labs, and collaboration with experienced ITOM professionals.

What Your Day Looks Like :

• Review network alerts, performance dashboards, and monitoring system insights (SolarWinds, Nagios, ServiceNow).
• Perform regular health checks on network devices, servers, and applications.
• Troubleshoot and resolve L2 / L3 network issues with support from senior engineers.
• Participate in ServiceNow Discovery runs and support CMDB enrichment activities.
• Assist in mapping infrastructure dependencies and improving data accuracy.
• Learn and practice ITOM concepts such as Discovery, Service Mapping, Event Management, and Orchestration.
• Contribute to small automation tasks using Python, Shell, or JavaScript under mentor guidance.
• Work on integrations between monitoring tools and ServiceNow ITOM modules.
• Collaborate with Network, DevOps, and ITOM teams during daily sync-ups and ongoing project discussions.
• Document configurations, resolutions, scripts, and learning progress for internal knowledge sharing.
• Attend structured training sessions, sandbox labs, and mentorship reviews as part of your 3-month ITOM upskilling roadmap. As an ITOM BOT at IZT, you will engage in network operations, learn ITOM tools hands-on, contribute to automation, and follow a guided 3-month training program that sets you on the path to becoming a full-fledged ITOM Developer.