Design, implement, and monitor quality standards aligned with program goals and client expectations for career transition services
Establish and execute assurance management schedules to inspect, evaluate, and continuously improve delivery quality
Drive process maturity by assessing current workflows and instituting elevated benchmarks for operational excellence
Lead internal and client-facing QA calibration sessions, ensuring alignment on quality parameters and followthrough on action items
Collaborate with Talent Management and HR teams to integrate QA insights into learning, performance, and career development frameworks
Track and analyze performance trends; identify skill gaps and support the creation of targeted development plans and upskilling initiatives
Monitor and validate knowledge transfer processes; ensure readiness of teams through structured training and certification approaches
Support process-level issue resolution and risk mitigation in partnership with stakeholders, ensuring compliance and service continuity
Provide inputs for succession planning and talent mobility by evaluating employee capability and readiness through quality metrics
Diagnose root causes of performance issues and design corrective action plans, including coaching and training interventions
Monitor, coach, and provide structured feedback to team members to build a culture of continuous improvement
Maintain and publish KPI dashboards and MIS reports for internal leadership and client partners
Provide recommendations for business improvement initiatives based on quality data, customer feedback, and delivery outcomes
Develop and implement mitigation plans for client escalations, ensuring effective resolution and process safeguards
Contribute to embedding quality benchmarks into goal setting, performance reviews, and broader talent operations strategy
Key Competencies :
Organizational Ownership and Values Alignment
Achievement Orientation and Results Focus
Stakeholder Engagement and Relationship Management
Talent Development Orientation
Data-Driven Decision Making
Key Qualifications :
Minimum 6 years of experience in International BPO / Offshore Quality Management or Team Leadership roles
Proven expertise in setting up and managing quality assurance functions in client-facing or captive backoffice environments
ISO Process Mapping knowledge and certification experience
Six Sigma Certification Black Belt
Experience working in partnership with Talent Management or HR teams on development, training, or performance initiatives is preferred
Create a job alert for this search
Quality Assurance Manager • Bengaluru, Karnataka, India
Related jobs
Quality Assurance Manager
QpiAIBengaluru, Karnataka, India
At QPiAI, we are leading the effort to discover optimal AI and Quantum systems in Life sciences, Healthcare, Transportation, Finance, Industrial, and Space technologies.
QPiAI is building a full sta...Show moreLast updated: 13 days ago
Promoted
Subex - Technical Manager - Quality Assurance
SubexBangalore
Job Title : Technical Manager - QA Location : Bangalore (Hybrid) Experience : 8+ Years &...Show moreLast updated: 8 days ago
Manager, Quality Assurance
Conduent Business ServicesBangalore, Karnataka, India
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Show moreLast updated: 27 days ago
Quality Assurance Manager
BidsoBengaluru, Karnataka, India
Bidso is a tech-enabled OEM and Contract Manufacturing platform for General Merchandise goods.Bidso helps brands source customized high-quality products at the best value with full transparency and...Show moreLast updated: 13 days ago
Promoted
Software Quality Assurance Manager
Shell Recharge SolutionsBengaluru, Karnataka, India
Shell Recharge Solutions is seeking a.Shell Recharge Solutions is looking for a Quality Assurance Manager to join our team and be a highly engaged leader who is obsessed with quality with an eye to...Show moreLast updated: 30+ days ago
Quality Assurance Manager
MEDTRONICINDIA
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
Youll lead with purpose, breaking down barriers to innovatio...Show moreLast updated: 30+ days ago
Quality Assurance Manager
Fluke Health SolutionsBangalore, Karnataka, India
Manage team in delivery of test planning, preparation and execution activities.Accountable for all project / release testing of multiple complex initiatives cutting across multiple products.Ensure ef...Show moreLast updated: 30+ days ago
Promoted
Atlas Systems - Quality Assurance Manager
Atlas systemsBangalore
Job Title : Quality Assurance (QA) Manager.Location : Bangalore.Department : Product Development.About Atlas Systems : < / p...Show moreLast updated: 18 days ago
Promoted
Quality Assurance Manager
TrianzBengaluru, Karnataka, India
Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking ‘time to transform’ due to competition & AI, lack of digital-ready talent,...Show moreLast updated: 11 days ago
Resillion - Test Manager - Quality Assurance
ResillionBangalore, India
Company Description : Resillion is a global company with end-to-end capabilities : no matter your industry, your geographical location, or stage in your digital journey.With off...Show moreLast updated: 21 days ago
Manager - Quality Assurance
MUFG Global Service (MGS)Bengaluru, India
Japans premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busine...Show moreLast updated: 12 days ago
Promoted
Senior Quality Assurance Manager
Infosys BPMBengaluru, Karnataka, India
Greetings from Infosys BPM Ltd.We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project.
Work Location : Electronics City, Bengaluru (work from office...Show moreLast updated: 2 days ago
New!
RSM USI - Manager - Non Assurance Services
RSM DELIVERY CENTER (INDIA) PRIVATE LIMITEDBangalore, India
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show moreLast updated: 16 hours ago
Quality Assurance Manager
SATRACBengaluru, Karnataka, India
Produce High Quality Products with Proper welding, Painting & PDI quality systems, through implementation of good build in quality & Inspection system.
Establish and Implement QA plans.Establish qua...Show moreLast updated: 2 days ago
Quality Assurance Manager
Reliance RetailBangalore Urban, Karnataka, India
Overall responsibility of quality assurance & food safety for Snacks category (includes Potato Chips, Extruded & Fried Snacks, Traditional namkeens, Sweets and similar products) manufactured at thi...Show moreLast updated: 21 days ago
Manager, Quality Assurance
ConduentBangalore, Karnataka, India
We are seeking a detail-oriented and experienced.QA team and ensure the highest standards of quality across products processes and services.
The QA Manager will be responsible for developing and imp...Show moreLast updated: 25 days ago
Quality Professional / Quality Assurance / SW Quality Assurance
Valuesoft Info Services Pvt Ltd.Bangalore, Karnataka, India
Desired / Preferred Qualifications : .Ensuring that software and service delivery processes meet defined quality standards and align with business objectives.
Responsibilities to cover both technical an...Show moreLast updated: 29 days ago
Manager - Quality Assurance [T500-18846]
MUFGBengaluru, Karnataka, India
Japan’s premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busin...Show moreLast updated: 11 days ago
Promoted
Quality Assurance Engineer
RecroBangalore Urban, Karnataka, India
Job Title : Contractor QA Engineer Position Overview : We are seeking a Contractor QA Engineer with strong manual testing skills and basic API testing knowledge.
In this role, you will work closely wi...Show moreLast updated: 24 days ago
Quality Assurance Engineer
AuxiaBengaluru, Karnataka, India
AI-powered Growth and Personalization Platform that is reinventing how companies activate, engage, retain and monetize their customers.
Auxia’s software delivers real-time personalization using ML t...Show moreLast updated: 2 days ago