Manager, Quality Assurance

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are seeking a detail-oriented and experienced Manager, Quality Assurance to lead our QA team and ensure the highest standards of quality across products, processes, and services. The QA Manager will be responsible for developing and implementing quality assurance policies, conducting audits, analyzing data, and collaborating with cross-functional teams to drive continuous improvement.

Key Responsibilities :

• Lead and manage the Quality Assurance team, including hiring, training, and performance management.
• Develop, implement, and maintain QA standards and procedures in accordance with regulatory requirements and best practices.
• Monitor and report on quality metrics, identifying areas for improvement.
• Conduct regular internal audits and coordinate external audits and inspections.
• Oversee root cause analysis and corrective / preventive action (CAPA) processes.
• Collaborate with R&D, Production, Engineering, and other departments to integrate quality into product and process design.
• Ensure compliance with industry standards (e.g., ISO, FDA, IATF, CMMI – depending on industry).
• Manage documentation and change control for QA processes and records.
• Review and approve quality-related documentation (test plans, validation reports, specifications, etc.).
• Champion a culture of quality across the organization.

Qualifications :