Head of Engineering Operations

PURPOSE To provide strategic leadership and direction to the engineering function across unit hospitality assets, ensuring seamless operations, regulatory compliance, preventive maintenance, asset reliability, and guest satisfaction. The role drives energy-saving, sustainability initiatives, and cost-optimized engineering practices, while enhancing operational excellence, safety standards, and long-term asset value through disciplined planning, innovation, and high-performing teams

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to : CEO – DLF Hospitality

Reporting Roles : Engineering Heads, Deputy Managers

Interacts with :

External - Contractors, OEMs, service providers, statutory bodies, regulatory agencies

Internal - Finance, Operations, Projects, Engineering, F&B, Legal, HR

KEY RESPONSIBILITIES

Drive Operational Excellence

Oversee day-to-day engineering operations across the unit to ensure smooth functioning of all technical systems.

Implement preventive and predictive maintenance programs to minimise equipment downtime.

Strengthen SOPs, checklists, and audit preparedness to maintain consistent engineering standards.

Ensure timely resolution of technical issues to support guest satisfaction and operational efficiency.

Strategic Sourcing & Cost Optimization

Evaluate and onboard vendors and contractors while ensuring quality, compliance, and cost effectiveness.

Implement energy-saving and sustainable cost-optimisation initiatives to reduce consumption and operational expenses.

Monitor engineering budgets, AMC costs, and procurement expenses to enhance financial discipline.

Review asset performance and recommend replacement or refurbishment to optimise lifecycle costs.

People Management

Lead, supervise, and mentor engineering teams to ensure accountability and strong performance.

Drive technical training, safety awareness, and skill enhancement initiatives for the team.

Oversee manpower planning, daily task allocation, and shift management.

Conduct performance evaluations and support team development and succession planning.

Business and Financial Acumen

Support budgeting, forecasting, and Capex planning for engineering operations.

Analyse utility bills, equipment efficiency, and cost trends to recommend financial improvements.

Prepare timely MIS reports and updates for management review.

Ensure resource optimisation through effective planning of materials, spares, and inventory.

Leadership

Demonstrate strong decision-making, crisis response, and problem-solving capabilities.

Foster collaboration with leadership, operations, and support departments.

Champion a culture of discipline, ownership, and continuous improvement within the engineering team.

Lead by example in adherence to safety, compliance, and operational excellence standards.

Compliance & Risk Management

Ensure adherence to statutory, regulatory, and organisational engineering guidelines.

Maintain accurate documentation, certifications, and inspection records for compliance audits.

Conduct risk assessments and implement preventive and corrective action plans.

Oversee contractor compliance, safety adherence, and quality of executed work.

Occupational Health & Safety Responsibilities

Enforce OH&S standards, safe work practices, and preventive safety measures across the unit.

Implement equipment safety protocols including lockout-tagout and emergency procedures.

Conduct regular safety audits, toolbox talks, and hazard identification exercises.

Ensure timely closure of safety gaps and maintain a safe working environment for all.

QUALIFICATIONS

Bachelor’s or master’s degree in engineering (Mechanical / Electrical / Civil).

Additional certifications in Energy Management, Sustainability, or Facilities Management preferred

WORK EXPERIENCE

15–20 years of progressive engineering / facilities experience in hospitality, real estate, or large-format operations, including 5–7 years in a senior leadership role.