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Head of Sales Operations
Head of Sales OperationsConfidential • India
Head of Sales Operations

Head of Sales Operations

Confidential • India
8 days ago
Job description

Job Description : Head - Sales & Operations Head (Retail Brand in Fashion)

Location : Delhi-NCR

Experience : 18–22 years

Business Channels : 80 EBOs | 200 MBOs | E-Commerce

Current Scale : ₹100 Cr | Growth Mandate : ₹300 Cr in 2–3 years

Reports To : Promoter of the Company

About the Role

We are an ambitious Indian Fashion brand entering a hyper-growth phase. With a strong presence across EBOs, MBOs, and e-commerce, we are now poised to scale from ₹100 Cr to ₹300 Cr in the next 2–3 years.

We are seeking a Sales & Operations Head who will directly partner with and report to the Promoter , acting as the strategic and executional anchor for the brand’s expansion journey. This is a role for someone who thrives on making the unthinkable possible , moves with extreme urgency , and has the passion and capability to create and scale businesses from the ground up .

What We Are Looking For

We want a leader who :

  • Thinks and acts like a business creator , not just an operator.
  • Has an innate ability to turn bold, ambitious goals into executable plans.
  • Moves with a founder-like sense of urgency and ownership .
  • Builds high-performing teams that are aligned, motivated, and accountable.
  • Is deeply outcome-oriented and thrives in fast-paced, high-growth environments.
  • Can work closely with the Promoter to translate vision into reality.

Key Responsibilities

1. Business Ownership & P&L Leadership

  • Lead the business roadmap to grow from ₹100 Cr to ₹300 Cr within 2–3 years.
  • Own the P&L for EBO, MBO, and e-commerce channels.
  • Build and execute a bold sales and operations strategy aligned with the MD’s vision.
  • Drive forecasting, planning, profitability, and operational efficiencies.
  • 2. Rapid Retail Expansion (EBO / Franchise)

  • Build an aggressive EBO expansion blueprint for metro, Tier 1, and Tier 2 markets.
  • Create and scale a robust, profitable franchise network with strong partner ROI models.
  • Lead faster store rollouts, site identification, and operational readiness.
  • Ensure consistent brand standards through strong SOPs and customer experience metrics.
  • 3. MBO Sales & Distribution Growth

  • Strengthen and scale the existing 200+ MBO partner network.
  • Expand into new territories and improve productivity and sell-through.
  • Drive visibility, merchandising excellence, and long-term partner relationships.
  • 4. E-Commerce & Omni-Channel Growth

  • Scale marketplaces and the brand’s D2C business as core revenue drivers.
  • Improve assortment, visibility, conversion, and profitability through cross-functional collaboration.
  • Build a seamless omni-channel experience with unified inventory and customer engagement tools.
  • 5. Team Leadership & Culture Building

  • Build and lead a mission-driven, high-performance sales and operations team .
  • Create a culture of speed, accountability, and execution excellence.
  • Mentor regional and functional leaders to operate at scale.
  • Foster a collaborative and solution-oriented environment across departments.
  • Professional Experience & Attributes

  • 18–22 years in retail leadership roles, ideally in apparel or fashion wear.
  • Demonstrated experience in scaling retail networks and managing multi-format sales.
  • Strong P&L acumen and the ability to drive both topline and bottom-line performance.
  • Highly entrepreneurial, with a builder mindset and strong execution capability.
  • Excellent leadership, people development, and cross-functional influencing skills.
  • Ability to work closely with the MD as a trusted partner and growth driver.
  • Why This Role Is Transformational

    This is not a routine operating role. This is an opportunity to co-create the next chapter of the brand with the Promoter, lead ambitious growth, and deliver outcomes that redefine what is possible in the Retail industry.

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