Associate Director - Workspace Operations

About the Role :

Role and Responsibilities :

• Regional Head responsible to ensure service delivery for ANSR and its clients. Oversee facilities operations, not limited to technical / soft services, security, transport, cafeteria, statutory compliances and audits, vendor management, procurement, finance, events, parking management and guest relations.
• Must be an experienced and vibrant professional who excels within an entrepreneurial culture providing vision, leadership, and communication but not afraid to dive into details. She / he has a passion, in-depth knowledge, and operational experience in Real Estate and Facilities Management Operations as well as in financial management. Has experience developing, implementing and managing a number of scalable programs and is an excellent communicator.
• Will manage high performing personnel leading client engagements.
• Will be responsible for the strategy and operate at a tactical level, simultaneously acting as an internal ambassador, mentor, analyst, solutions architect, implementer and cost controller.
• Will be responsible for building relationships within a regional / global Workspace Operations team. Partnering with key vendors and internal business partners is critical to operate within a fast-paced and complex environment.
• Must drive cost management in their portfolio review and agree on budgets and ensure these are adhered to, working with Procurement and service providers to achieve best in class service and target reduced delivery costs where possible.
• Is required to have a detailed understanding of their portfolio and key customers (businesses). She / he is empowered to deliver results independently but in collaboration with all internal stakeholders (i.e. Projects, design, Legal, HR etc.).
• He / she shows sound business judgement and makes high velocity decisions to continually raise the bar for customer experience.
• Work with internal and / or external partners to ensure facility(s) and / or program(s) is aligned with organizational objectives.
• Work with the landlord, lease relationships and sub-tenants (where applicable), lease administration team, and Transaction Managers.
• Oversee modifications, expansions and significant post occupancy projects working together with the Workplace design & Construction team and vendor partners to meet project scope, managing communication with the clients.
• Work together with the Transaction team on decommission strategies throughout the business.

Key Responsibilities :