Client Success Operations ManagerConfidential • Hyderabad / Secunderabad, Telangana
Client Success Operations Manager
Confidential • Hyderabad / Secunderabad, Telangana
28 days ago
Job descriptionEnsure timely resolution of customer queries and complaints. Implement customer service protocols and track customer satisfaction. Manage support teams to deliver prompt and effective service. Oversee approval processes for discounts, incentives, and special deals. Manage contract negotiations to optimize deal structures. Oversee the end-to-end leasing process, including contract drafting, renewals, and compliance Monitor leased IT hardware inventory to ensure optimal allocation and timely returns Ensure all leasing agreements adhere to legal and financial regulations Purchase & Pricing Control Oversee vendor selection, procurement planning, and purchase order management. Ensure competitive and profitable pricing strategies. Coordinate pricing updates with finance and sales departments Vendor Management – New Vendors addition, expand vendor Network etc Ensure timely order fulfilment, shipping, and delivery. Optimize logistics costs and manage transportation partners. Monitor inventory levels and supply chain efficiency. Client Coordination for Payment Cycle Coordinate invoice generation and follow-ups. Work with Finance / AR teams to ensure timely collections. Maintain records of client payment behaviour and resolve payment issues. Cross-Functional Coordination Liaise with Sales, Accounts & HR teams Drive continuous process improvement across departments. Strengthen relationships with sellers, distributors, and OEM partners Monitor and optimize channel performance and incentive structures Reports Functional Competencies Behavioral Competencies CRM expertise Process optimization Proficiency IT – Products, Solutions & Services Workflow Management Customer Data Management Ownership-Driven Approach Stakeholder Management Persuasion & Negotiation Skills Attention to Detail Result-Oriented Approach Educational Qualifications § MBA – Business Administration, Sales, Marketing, or a related field 5+ years in IT Hardware, IT sales-based organisation in Domestic market and working experience in dealing corporate clients B2B IT sales / IT products / services experience across different sectors
Role Summary
Accountable to End to End Sales operations – Customer Support, Purchases & Pricing & Logistics, Leasing Services, Stores & Accounts Receivables
Key Responsibilities
- Client Success Operations Management & Process Optimization
- Handle & Manage end-to-end sales processes and workflows
- Coordinate with sales teams to align with Sales deliverables
- Standardize workflows for Lead management, Pipeline tracking, and Deal closure (Sales Manager)
- Mitigate operational risks related to sales transactions and contract agreements
Client Success Support Oversight
Deal Management
IT Products Leasing Management
Logistics & Supply Chain Coordination
Channel & Partner Management
Key Competencies
Qualifications & Experience
Qualifications
Experience
Skills Required
Process Optimization, Contract Negotiation
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Operation Manager • Hyderabad / Secunderabad, Telangana
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