Relationship Manager

Job Description

We’re looking for a proactive and customer focused Relationship Manager to strengthen our connections with sellers, partners, and customers, ensuring long-term satisfaction and business growth.

Key Responsibilities :

Build and maintain strong relationships with sellers and customers to ensure smooth onboarding and ongoing engagement.

Act as the primary point of contact for sellers and customers, addressing queries, issues, and feedback promptly and professionally.

Assist sellers with product listings, pricing, promotions, and operational guidance on the platform.

Support in acquiring and onboarding new sellers, explaining platform benefits, and ensuring compliance with company policies.

Coordinate with internal teams to resolve partner or customer concerns efficiently.

Monitor and evaluate seller performance and satisfaction, suggesting improvements where needed.

Conduct periodic follow-ups to ensure retention and build trust-based relationships.

Gather feedback and insights from partners to improve platform experience and business strategies.

Participate in sales campaigns, promotions, and events to enhance seller and customer engagement.

Prepare regular reports on relationship management activities, partner satisfaction, and issue resolution.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.

Strong interpersonal and communication skills in English and Hindi.

Experience in e-commerce is a plus.

Ability to handle multiple accounts and deliver high standards of service.

Proficiency in MS Office tools, CRM software knowledge is a plus.

Requirements

Key Responsibilities : Develop and implement marketing strategies to drive sales growth, customer engagement, and brand visibility. Manage and optimize e-commerce channels including website, social media, email campaigns, and paid advertisements. Conduct market research to analyze customer behavior, industry trends, and competitor activities for data-driven decisions. Plan and execute targeted marketing campaigns to attract both customers and sellers to the platform. Promote the brand through digital marketing, public outreach, influencer collaborations, and events. Collaborate with different departments to align marketing goals with overall business objectives. Monitor, track, and report key performance metrics such as traffic, conversions, ROI, and campaign effectiveness. Research and implement strategies to attract and retain sellers on the platform, strengthening marketplace growth. Stay updated with the latest e-commerce trends, tools, and marketing innovations to maintain a competitive edge. Ensure compliance with brand, legal, and ethical standards in all marketing and promotional activities. Requirements Bachelor’s degree in Marketing, Business, or related field.. Excellent command of English and Hindi. Strong research, strategic thinking, and communication skills. Ability to analyze data, track KPIs, and generate performance reports. Proficiency in MS Office, Google Workspace, and marketing automation tools. Experience with e-commerce platforms is an added advantage.