IT Support Associate (Internal IT)

Role Description

This is a full-time, on-site role based in Chennai for an IT Support Associate (Internal IT). In this role, the IT Support Associate will be responsible for providing technical assistance and support within the company. Key responsibilities include troubleshooting system and hardware issues, maintaining Windows systems, managing internal IT equipment, providing end-user support, and ensuring smooth operation of IT services. Monitoring and supporting cloud-based platforms and ensuring effective communication across teams are integral aspects of this role.

Role Overview

We are seeking IT Support Associate to join our Internal IT team. This role focuses on ITSM processes, device health monitoring, user lifecycle management, policy compliance, and operational support for end-user technologies. The ideal candidate will have an IT background, good communication skills, and hands-on experience in modern endpoint management tools such as Service desk and Microsoft 365.

1. ITSM & Operational Support

• Manage and resolve tickets, incidents, and service requests within internal SLAs.
• Document issues, troubleshooting steps, root causes, and resolution notes.
• Support problem management by identifying recurring issues.
• Maintain IT documentation, SOPs, configuration guides, FAQs, and knowledge base articles.

2. Device & System Monitoring

3. User Lifecycle & Identity Management

4. Device, Asset & Inventory Management

5. IT Policy & Compliance Support

6. Application & Endpoint Support

7. Security & Monitoring Assistance

8. Administrative & Coordination Tasks

Non-Technical Requirements

Preferred Skills