Technical Solution Specialist

Years of experience : 1 - 3 years Job Summary :

We are looking for a highly skilled Technical Solution Specialist to provide technical support to our customers. The ideal candidate should have strong technical skills and experience troubleshooting complex software and hardware issues. You will be responsible for resolving technical issues, answering customer inquiries, and providing technical support to our clients.

Responsibilities :

Provide technical support to customers via phone, email, and chat

Troubleshoot and resolve technical issues related to software.

Collaborate with cross-functional teams to identify and resolve customer issues

Document customer interactions and technical solutions in our ticketing system

Participate in product testing and provide feedback to the development team

Stay up-to-date with new technologies, products, and features

Required skills :

Bachelor's degree in Computer Science, Engineering or a related field

Proven experience as a Technical Support Engineer or similar role

Aptitude to acquire deeper product knowledge

Strong problem-solving skills and attention to detail

Data Model and Entity Relationship

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and prioritize tasks

Familiarity with helpdesk software, ticketing systems, and remote desktop tools

Familiarity with Excel functions and formulas. (Must Have)

Experience with APIs

Familiarity with scripting languages is a plus

Years of experience : 1 - 3 years