Client services executive

Client Success Manager (Remote – Full Time)

Company : Health Icons Club

India’s #1 Holistic Healing Platform for Women with Endometriosis, PCOS, Thyroid & Infertility.

Role Overview :

We’re seeking a proactive, emotionally intelligent Client Success Manager who can own the client journey from onboarding to success for a cohort of ~50 clients. This is not a therapy, nutrition, or tech role — instead, you're the single-point-of-contact ensuring every client gets what they paid for, feels supported, and remains accountable across all touchpoints.

You will track, coordinate, and nudge — not deliver the service.

Key Responsibilities :

✅ Client Relationship Management

Become the go-to person for your client group — tracking their journey, responding to their queries, and escalating issues to specialists.

Ensure high retention, satisfaction, and referrals by proactively checking in and closing feedback loops.

✅ Accountability & Progress Nudging

Monitor weekly deliverables : diet, yoga, emotional sessions, shadow work, follow-ups.

Message clients who are missing sessions or slow in implementation using Whats App, Telegram, or calls.

✅ Coordination (NOT Execution)

Book / assign sessions for dietitians, yoga coaches, emotional experts, etc.

Track session attendance, missed appointments, and ensure rescheduling if needed.

Maintain internal status sheets (you’ll get templates).

✅ Escalation & Resolution

Spot any red flags (like no progress, confusion, dissatisfaction) and escalate to backend ops or specialists — don’t solve it yourself, just make sure it gets solved.

✅ Reporting

Send weekly updates to leadership on client statuses (who's progressing, who's stuck, who may churn).

Flag “at-risk” clients early for retention campaigns.

Ideal Candidate :

2–5 years of experience in client servicing,