Captain

For Lonavala. This is an on-site job.

Fiori is looking for captains who will report to the restaurant manager and focus on curating an amazing hospitality experience for patrons.

Fiori places heavy importance on a growth centric culture. You will be exposed to constant training, cuisines, mixology and barista techniques. This would contribute to growing your learning and professional landscape.

Duties and Responsibilities :

Supervise daily restaurant and catering operations to enhance guest experiences.

Ensure compliance with established policies, procedures, and service standards.

Maintain an active presence during service hours, events, and high-occupancy periods.

Assist in handling customer complaints, ensuring swift service recovery, and informing managers accordingly.

Assist in training and mentoring associates to enhance productivity and service quality.

Foster a positive work environment to maximize associate satisfaction.

Ensure adherence to hygiene manuals and health and safety regulations.

Maintain cleanliness and sanitation standards across all operations.

Monitor stock levels and maintain par stock for smooth operations.

Supervise cashiering, consumption processes, and cost-control measures.

Assist in minimizing losses and optimizing profitability through cost-saving initiatives.

Ensure proper usage and maintenance of equipment, tools, and service items.

Follow up on administrative and side duties as assigned by the manager.

Assist in financial tracking and reporting as required.

Pre-Requisites :

3+ years in a busy hotel / restaurant environment.

A Hotel Management degree is a plus.

Strong leadership, communication, and problem-solving skills.

Knowledge of food safety and hygiene standards.

Ability to work in a fast-paced environment and handle guest interactions professionally.

A strong knack to learn new ideas and collaborate within a diverse environment.