SITA - Lead Site Reliability Engineer / Expert

PURPOSE :

Responsible for the proactive support of products so that there is high product performance that is continuously improved.

Responsible for identifying and resolving the root causes of operational incidents implementing solutions to improve stability and prevent recurrence.

Manages the creation and maintenance of the event catalog to trigger events and develops both manual remediation approaches and automated workflows to resolve alerts.

Oversees the deployment of IT services and solutions ensuring successful integration with minimal disruption.

Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations.

KEY RESPONSIBILITIES :

• Define, build, and maintain support systems to ensure high availability and performance.
• Handle complex cases for the Operations team.
• Build events to add to the event catalog for the relevant product or application.
• Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring.
• Perform incident response and root cause analysis for critical system failures.
• Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs).
• Collaborate with development and operations to integrate reliability best practices, including moving to zero downtime architecture.
• Proactively identify and remediate performance issues.
• Work closely with Product, Software & Infra Engineering and Service support architects for new product productization.
• Ensure Operations readiness to support new products.
• Coordinate with internal and external stakeholders for feedback for continual service improvement for in scope products & drive plan till successful closure.
• Accountable for the in-scope product to ensure high availability performance.

Problem Management :

Event Management :

Deployment Management :

DevOps Management :

EXPERIENCE :

) to improve operational processes and service delivery.

KNOWLEDGE & SKILLS : Skills :

Technical Skills :

PROFESSION COMPETENCIES :

CORE COMPETENCIES :

EDUCATION & QUALIFICATIONS : Background :

Qualifications :

(ref : hirist.tech)