Servicenow GRC Developer

Job Title : ServiceNow GRC Developer

Location : Remote

Role Summary

We are seeking a skilled ServiceNow GRC (Governance, Risk & Compliance) Developer to design, configure, and maintain GRC applications on the ServiceNow platform. The ideal candidate will work closely with business stakeholders, risk & compliance teams, and technical architects to implement integrated risk management, policy & compliance, vendor risk, and audit modules. The role involves development, customization, integration, and continuous improvement of GRC processes to support our risk framework and compliance needs.

Key Responsibilities

Design & Configuration

Implement and configure ServiceNow GRC modules : Policy & Compliance, Risk Management, Audit Management, Vendor Risk, etc.

Create and manage UI (forms, lists, views), workflows, flows, business rules, script includes, and scheduled jobs.

Define and maintain user roles, groups, and access controls (ACLs) within GRC modules.

Integration

Build and maintain integrations between ServiceNow GRC and external systems (e.g., via REST, SOAP, Integration Hub, MID Server).

Automate evidence collection and remediation workflows.

Automation & Workflow

Design automated workflows for risk assessments, control testing, issue remediation, vendor assessments, etc.

Use Flow Designer, scripting, and other ServiceNow tools to build scalable automation.

Reporting & Analytics

Develop dashboards, reports, and performance analytics to track risk posture, compliance status, and remediation SLAs.

Provide insights and metrics to stakeholders (risk owners, audit teams, senior management).

Testing & Quality Assurance

Lead or support unit testing, system testing, and user acceptance testing (UAT) for GRC features.

Document test cases, run books, and post-deployment support processes.

Documentation & Governance

Create and maintain detailed technical documentation, configuration guides, and design specs.

Ensure adherence to ServiceNow development best practices, change management, and governance.

Support & Maintenance

Provide post-implementation support, troubleshoot GRC-related incidents, and fix defects.

Stay updated with new ServiceNow GRC features, releases, and industry best practices; recommend improvements.

Collaboration

Work with business analysts, risk and compliance teams, Security / IT teams, and other stakeholders to gather and validate requirements.

Conduct demos, training, and knowledge transfer sessions for end-users and administrators.

Required Qualifications & Skills

Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related field.

ServiceNow experience : 3+ years of ServiceNow development, including hands-on experience with GRC / IRM modules.

Strong JavaScript / GlideScript skills : Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs.

Experience with REST / SOAP / Integration Hub / MID Server for integrations.

Familiarity with risk, compliance, audit, and governance frameworks (e.g., NIST, ISO, SOC, etc.).

Proficient in creating reports, dashboards, and performance analytics on the ServiceNow platform.

Understanding of ServiceNow security (ACLs, roles, access controls).

Experience in unit testing, UAT , and managing change sets / update sets.

Excellent documentation skills (technical specs, run books, test cases).

Strong communication and stakeholder management skills.

Certifications (preferred) :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – GRC / IRM / Vendor Risk

ServiceNow Certified Application Developer (CAD) (a plus).

Desired / Nice-to-Have

Experience with ITSM, SecOps, or IRM modules.

Experience with Agile / Scrum delivery and DevOps practices.

Familiarity with ITIL processes , risk management frameworks, and enterprise risk governance.

Experience working in large-scale, enterprise-level ServiceNow deployments.

Strong problem-solving skills and ability to work independently as well as in a team.