Director, AML / KYC Service Delivery

Director – Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement / projects and delivering the objectives agreed with the client and onshore stakeholders. Having sound knowledge and experience in AML compliance and KYC CDD review / refresh and new client onboarding for individual and institutional clients is preferred.

The role will manage a team of ~500+ people in the delivery of services across multiple clients either in same geography or cross geography. The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation environment.

Responsibilities

• Lead & manage processes for the client, ensuring effective operational delivery to customers
• Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
• Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
• Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all times
• Actively protecting the client’s interest at all times in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality and ensuring that the potential risk to company arising out of operational lapses are minimized.
• Transition and project set-up in KGS, working in collaboration with internal, onshore and client stakeholders, involving key aspects viz. resourcing, technology set-up, knowledge transfer etc., and leading project to BAU mode in smooth and seamless manner.

Educational qualifications

Work experience

Mandatory technical & functional skills