Senior Service Delivery Manager

We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients.

This role focuses on strengthening Seller Risk and Fraud Risk capabilities across Acquirers, Merchants, Marketplaces, Payment Facilitators, and digital commerce ecosystems.

Responsibilities

Lead and contribute to Seller Risk advisory engagements across the APAC region.

Engage with client stakeholders to understand business challenges and define risk solutions.

Manage end-to-end delivery of multiple projects with strong quality, documentation, and timelines.

Support proposal development and help enhance the Trust & Safety advisory portfolio.

Collaborate with internal teams (Risk, Product, Merchant & Acquiring, etc.) to co-create innovative risk solutions.

Serve as a subject-matter expert in Seller Risk Strategy, Merchant Risk, and Fraud Management.

Qualifications

10+ years of experience in Risk and / or Fraud Management with acquirer banks, large merchants, payment facilitators, or card networks.

Strong hands-on exposure to the merchant acquiring ecosystem .

Expertise in Merchant Onboarding , Risk Assessment, Transaction Fraud Monitoring, Chargeback / Dispute Management, and Fraud Operations.

Deep understanding of the APAC acquiring and merchant risk landscape .

Working knowledge of fraud management tools, transaction monitoring platforms, and digital risk controls.

Experience in fraud analytics or analytical tools / programming (preferred).

Familiarity with issuer-side fraud risk is a plus.

Experience using or contributing to risk models such as fraud prediction models .