Major Incident Manager

About Position :

We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead bridge calls, ensure timely updates to stakeholders, and create logical infrastructure diagrams for clarity. This position demands excellent communication skills, technical understanding, and the ability to mentor team members while driving incident resolution and minimizing business impact.

• Role : Major Incident Manager
• Location : Bangalore
• Experience : 6 to 8 years
• Job Type : Full Time Employment

What You'll Do :

Expertise You'll Bring :

Benefits :

Values-Driven, People-Centric & Inclusive Work Environment :

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

Let’s unleash your full potential at Persistent - persistent.com / careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”