Hiring For Customer Support Executive

Role Overview :

Provide voice-based customer support by handling inbound / outbound calls and resolving customer queries while maintaining quality standards.

Key Responsibilities :

• Handle incoming and outgoing voice calls professionally and efficiently
• Respond to customer queries and provide accurate information
• Ensure adherence to quality standards and process guidelines
• Maintain records of interactions and transactions as required
• Work effectively in a rotational shift environment
• Deliver superior customer service with clear communication

Required Qualifications and Skills :

Skills Required

Customer Service, Problem Solving, Communication Skills, Active Listening, Technical Support, crm software