Lead Business Systems Analyst - Cargo

Job Description : Business Analyst (Cargo Domain)

Experience : 5+ Years

Location : Remote

Job Summary :

We are seeking an experienced Business Analyst with strong expertise in airline cargo operations, airmail processes, and transport management systems . The ideal candidate has hands-on experience in requirement gathering, business process mapping, workflow documentation, and supporting end-to-end cargo / airmail solutions in fast-paced IT environments.

Key Responsibilities :

Business Analysis & Requirements

• Gather, analyze, and document business requirements from cargo, airmail, and logistics stakeholders.
• Translate business needs into user stories, functional specifications, workflows, and wireframes .
• Conduct gap analysis , identify process improvements, and recommend effective solutions.
• Support product owners and development teams in understanding cargo domain requirements.

Cargo Operations Expertise

Project Coordination & Implementation Support

Process Mapping & Documentation

About IGT Solutions :

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001 : 2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001 : 2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.