Vice President - Operations (Healthcare Revenue Cycle Management)

Vice President – Operations (Healthcare Revenue Cycle Management) Location : Chennai

Job Description

The Vice President – Operations (Revenue Cycle Management) will be responsible for operational strategy, process improvement, transition management, customer retention, and margin growth and will oversee end-to-end service delivery across Healthcare RCM operations. The role requires proven experience in leadership, managing large teams, driving best practices, strengthening client relationships, and ensuring consistent adherence to performance standards.

Job Responsibilities

Lead large Healthcare RCM teams and ensure high-quality delivery for assigned clients

Improve processes with strong focus on client satisfaction and relationships.

Support operational growth and expansion initiatives

Plan and allocate workloads across delivery and projects

Manage communication, escalations, risks, and resolutions

Drive service improvements and maintain an effective operating structure

Align client expectations with contracted service levels and enforce OLAs / SLAs

Review performance metrics and implement improvement actions

Manage budgeting, forecasting, and P&L responsibilities

Lead transitions for new or expanded accounts while upholding quality

Drive initiatives that strengthen operational excellence and margin growth

Build retention strategies and ensure alignment with organizational goals

Contribute to strategic planning, business development, and policy support

Requirements

Extensive experience in large-scale operations and provider-side RCM

Proven ability to lead large, diverse teams with strong communication skills

Strong people leadership, delegation, negotiation, and stakeholder management

Deep understanding of RCM processes, client management, and performance metrics

Ability to drive operational excellence, scalable processes, and margin improvement

Skilled in strategic planning, change management, transitions, and sustaining quality outcomes

Qualifications

20–25 years of experience in Operations, preferably within the US Healthcare industry

Bachelor’s degree in any discipline from a recognized institution

How to Apply

Email us at : shamshath.k@accesshealthcare.com / aarthipriya.b@accesshealthcare.com