Technical Service Associate

Responsibilities

• Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
• Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
• Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
• Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on the latest printing technologies and product developments to provide informed support to customers.

Required and Preferred Qualifications

Required :

Preferred :

Technical Skills and Relevant Technologies