Technical Support Representative

Job Title : Customer Support & Product Specialist | Level 1 Support

Domain : POS & Payments (Hospitality Tech)

Location : Hyderabad, India

Department : Post-Installation Support

On Site : Work from Office with Flexible Day Off’s | 5 days a week

Work Timings : 9am to 6pm IST

Years of Experience : 3-5yrs

About the Role

We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.

You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.

Key Responsibilities

Customer Support & Communication

• Provide friendly, empathetic, and professional customer support to hospitality venue staff including waiters, cashiers, front-of-house managers, venue operators, and franchise groups.
• Handle customer queries via Intercom (live chat), HubSpot (ticketing), email, and phone.
• Communicate product updates, feature behaviour, and best practices clearly and effectively in excellent English.

Product Expertise & Cross-Team Collaboration

Incident Ownership & Escalation

Internal Tools & Process Adaptability

Required Skills & Experience

What We Offer

Benefits