CDW - L3 Collaboration Engineer - Cisco / IP Telephony

Job Summary :

We are seeking an experienced L3 Collaboration Engineer with expertise in Cisco Unified Communications and IP Telephony (IPT).

The ideal candidate should have hands-on experience in designing, implementing, and troubleshooting Cisco collaboration solutions, including CUCM, CUCX, Cisco Unity Connection, and Jabber.

Key Responsibilities :

• Design, implement, and maintain Cisco Unified Communications solutions including CUCM, CUCX, and Cisco Unity Connection.
• Troubleshoot and resolve complex IP Telephony (IPT) and Jabber issues.
• Support, optimize, and manage enterprise voice and video infrastructure.
• Perform upgrades, migrations, and patch management for Cisco collaboration platforms.
• Work closely with cross-functional teams to integrate collaboration solutions.
• Provide L3 support for escalated issues, ensuring minimal downtime and efficient resolution.
• Conduct root cause analysis (RCA) and recommend long-term solutions.
• Maintain documentation and provide technical training to junior engineers.
• Ensure compliance with industry best practices and security standards.

Required Skills & Qualifications :

Why Join Us ?

(ref : hirist.tech)