IVR Automation Test Engineer

About Client :

Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence : 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).

Job Title : IVR Automation Test Engineer (Cyara must)

Exp : 6-9

Location : Pan Zensar

Salary : As per market

Notice Period : 0-15 days / serving

Mode of Hire : contract

IVR Automation Test Engineer

Automation testing using Cyara or similar tools

Creation of functional requirements based on business / client / end user needs

Experience in technical writing

Experience working on large / complex projects

Ability to communicate with engineers on requirements and expected outcomes

Familiarity with voice components and / or contact center practices / procedures

IVR knowledge of call flows, automation, self service

IVR, Complex ACD testing (both speech and DTMF)

Smoke testing, System integration testing, regression testing

Creation of Visio call flows, both detailed and high level based off User interface documentation