Service Delivery Lead

Company Description

Extreme Compute, Inc. is India’s first secure cloud service provider, offering high-speed computing integrated with banking-grade security, storage solutions, multi-cloud environments, disaster recovery, and application performance monitoring (APM). The company delivers enterprise-grade cloud solutions that are flexible, scalable, and simple, eliminating the need for organizations to procure and integrate each component separately. Extreme Compute enables organizations to operate independently of any single vendor, providing a seamless and reliable cloud experience to meet modern business demands.

Role Description

This is a full-time remote role for a Service Delivery Lead. The Service Delivery Lead will own the end-to-end delivery of cloud & data center services for enterprise customers. You’ll be the face of service excellence driving SLAs, governance, customer satisfaction, and cross-functional coordination across NOC, SOC, DC Ops, engineering, and project teams.

If you’re someone who thrives in high-availability environments, loves solving complex delivery challenges, and can manage enterprise stakeholders with confidence—this role is for you.

Key Responsibilities

Service Delivery & Operations

• Manage end-to-end service delivery across private / community cloud and data center environments
• Ensure SLA / OLA compliance, uptime commitments, and operational governance
• Review dashboards, incidents, changes, and problem tickets for proactive resolution
• Collaborate with NOC, SOC, Cloud, DC Ops, and engineering teams for seamless delivery

Customer Management & Governance

Process, Quality & Compliance

What are we looking for :

Why Join Us :