The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our Relationship Building & Management :
- Establish and cultivate strong, long-term relationships with assigned clients, serving as their trusted advisor and primary point of contact.
- Proactively engage in regular dialogue with clients to gain a deep and comprehensive understanding of their core business objectives, strategic priorities, operational challenges, and key performance indicators (KPI).
- Act as an advocate for client needs within the organization, ensuring their concerns and requests are addressed effectively and efficiently.
- Facilitate clear and consistent communication between the client and internal teams, ensuring alignment and mutual understanding.
- Proactively identify opportunities to enhance client satisfaction and strengthen the partnership.
Data Analysis & Strategic Recommendations :
Analyze client data (performance metrics, usage patterns, feedback) to identify trends, opportunities, and areas for improvement.Leverage analytical insights to develop strategic recommendations and solutions tailored to address specific client business objectives and challenges.Translate complex data into clear, concise, and actionable insights for clients.Present data-driven strategic recommendations to clients in a compelling and persuasive manner, demonstrating the value and potential impact of proposed solutions.Value Proposition & Sales Support :
Articulate and present the value proposition of our products and services effectively to both prospective sales leads and current customers, highlighting the benefits and ROI.Collaborate with the sales team to provide product expertise and support during the sales process.Identify opportunities for upselling and cross-selling within existing client accounts based on their evolving needs and strategic goals.Business Development & Sales :
Proactively prospect for new sales leads within existing client networks and relevant industries.Qualify leads and effectively present our value proposition to potential new clients.Manage the sales cycle from initial contact through to closing deals, ensuring a smooth and successful onboarding process for new clients.Maintain accurate records of sales activities and progress within CRM systems.Project & Account Management :
Effectively manage multiple client accounts and projects simultaneously, ensuring timely delivery and successful outcomes.Coordinate internal resources to support client initiatives and ensure project alignment with client objectives.Monitor project progress and proactively address any potential roadblocks or challenges.Ensure client satisfaction throughout the project Experience : 4-6 years of proven experience in client relationship management, account management, or a similar client-facing role.Project & Client Management : Demonstrated ability to effectively manage multiple projects and client accounts concurrently, prioritizing tasks and meeting deadlines.Communication Skills : Exceptional verbal and written communication skills, including the ability to articulate complex ideas clearly, present compelling arguments, and build rapport with clients at all levels.Interpersonal Skills : Strong interpersonal skills with the ability to build trust, establish rapport, and develop long-lasting professional relationships.Analytical Skills : Proven ability to analyze data, identify trends, and extract meaningful insights.Problem-Solving Skills : Ability to identify client challenges and develop creative and effective solutions.Presentation Skills : Comfortable and confident in presenting information and recommendations to clients and internal stakeholders.Business Acumen : A strong understanding of business principles and the ability to align our offerings with client business objectives.Results-Oriented : A proactive and results-driven individual with a strong focus on client success and achieving business goals.Education : Bachelor's or Master's degree in Business Administration, Marketing, Communications, or a related field.ref : iimjobs.com)