Support Associate

Required Candidate Profile

Experience : Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.

Communication : Exceptional spoken and written English with clarity and professionalism. Flexibility : Willingness to work in rotational shifts and rotational week offs.

Work Mode : Work From Office (WFO).

Transport : No pick-up / drop facility; candidates must manage their own commute. Joining : Immediate joiners preferred.

Key Responsibilities

• Analyse and review customer issues to determine first-contact resolution.
• Act as the primary point of contact for all customer queries (voice chat and email).
• Respond promptly to technical and non-technical inquiries with accuracy.
• Maintain communication with customers until resolution is achieved.

Required Skills :

Customer Satisfaction Analytical Mind Written Communication Skill Cro Marketing Written Communication Mba Vat Time Management Visio Immediate Joiner Customer Service Scala Compliance Problem-solving Excel Communication Skill Analytical Mindset Customer Support Detail-oriented Product Knowledge Joiner Communication Skills Technical Support Strong Analytical Saas

Key Skills

Dewatering,Facilities Management,Crystal Report,Infection Control,Instrumentation,Anesthesia

Employment Type : Full Time

Experience : years

Vacancy : 1