Global Content & Communications Manager

Communications Specialist will play a vital role in supporting a 24 / 7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment.

Note : This role is part of a 24 / 7 coverage team. Flexible shift work and the ability to adjust working hours as needed are required.

Key Responsibilities

Community Engagement : Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.

Strategic Communications : Develop and execute communication strategies for internal and external stakeholders, including executive / leadership communications, crisis communications, and general awareness campaigns.

Content Creation : Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.

Internal Content Management : Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.

Document Control : Maintain a robust library for document control, team collaboration, and external socialization for the communications team.

Training Resource Development : Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.

Process Simplification : Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.

End-to-End Communications : Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.

Cross-Project Coordination : Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.

Operational Efficiency : Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.

Collaboration : Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.

Audience Adaptation : Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.

Industry Awareness : Maintain working knowledge of industry-standard platforms and best practices.

Qualifications

Education : Bachelor’s degree required.

Experience : 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.

Project Management : Demonstrated project management skills with a proven ability to drive results.

Stakeholder Engagement : Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.

Global Program Support : Experience managing requests and concerns from regional and local partners to ensure the success of global programs.

Leadership : Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.

Communication : Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders.

Analytical Skills : Strong analytical and critical thinking abilities.

Motivation : Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.

Technical Proficiency : Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.

Flexibility : Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24 / 7 operations.

This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.