E-Commerce Automotive Spare Parts Customer Service RepresentativeNewparts, Inc. • Chennai, IN
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc. • Chennai, IN
30+ days ago
Job descriptionManage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours.
Job Description : Automotive Customer Service Representative
Location : Remote (North American Hours)
Desired Skills and Experience :
- Education : Bachelor's degree in Engineering
- Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities :
Requirements and Skills :
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Create a job alert for this search
Customer Service • Chennai, IN
Related jobs
)
Repair / Parts Techliner Agent
MSX International • Chennai, Tamil Nadu, India
Experience in the automotive or equivalent industry.Mechanical or electrical technician degree and Master Tech (or industry equivalent) certifications.
Technical expertise in vehicle repairability.P...Show more
Last updated: 30+ days ago • Promoted
Ecommerce Manager
The Prafazos Company • Chennai, India
We suggest you enter details here.This is a full-time on-site role for an Ecommerce Manager.The role is located in Chennai.
The Ecommerce Manager will oversee the online sales and presence of the co...Show more
Last updated: 30+ days ago • Promoted
Account Manager
CES • Chennai, Chennai (district)
In this pivotal role, you’ll serve as a.You’ll collaborate cross-functionally with.Product, Engineering, and Customer Success.
Understand client goals, challenges, and IT landscapes.Business, Comput...Show more
Last updated: 8 days ago • Promoted
FourKites - Senior Manager - Customer Success
Fourkites • Chennai, India
FourKites we have the opportunity to tackle complex challenges with real-world impacts.Whether its medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps custo...Show more
Last updated: 30+ days ago • Promoted
Key Account Manager
CloudEagle.ai • Chennai, IN
CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process.
We have helped several companies like Iceye, Wefunder, Armory save 10-30% ...Show more
Last updated: 2 days ago • Promoted
Account Manager
Hectae Analytics and Software Solutions • Chennai, Tamil Nadu, India
Customer Success Manager (CSM) .Customer Success Manager (CSM).The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to.Managed Servi...Show more
Last updated: 30+ days ago • Promoted
Ecommerce Manager
Cholayil Private Limited • Chennai, Tamil Nadu, India
E-commerce Manager – Global Markets (Beauty & Personal Care).We are seeking an experienced and results-driven.The ideal candidate will bring deep expertise in.
Manage end-to-end e-commerce operation...Show more
Last updated: 20 days ago • Promoted
Ecommerce Sales Manager (Oct 2025)
RedSol Pte Ltd • Chennai, IN
Job description : We are an established e-commerce company in the watches, jewelry space looking for an overall sales manager to drive the future sales growth of the company.Candidate needs to be hi...Show more
Last updated: 5 days ago • Promoted
Vendor Developement - Auto Electricals (2W)
Royal Enfield • Chennai, Tamil Nadu, India
Specialist - Vendor Development will be responsible for the end-to-end process of identifying, evaluating, developing, and managing a robust vendor base for critical auto-electrical components spec...Show more
Last updated: 10 days ago • Promoted
Performance Marketer / D2C Growth Marketer (E-commerce)
Inovtor Labs • Saint Thomas Mount, Tamil Nadu, India
Company Description Inovtor Labs is a multidisciplinary innovation company working at the intersection of design, technology, and retail.
We build meaningful digital experiences and products - rang...Show more
Last updated: 12 days ago • Promoted
Marketplace Ecommerce Manager
Yugen Consultting • Chennai, Tamil Nadu, India
Product Listing & Optimization Ensure all products are listed with high-quality images, compelling descriptions, and optimized keywords.
Conduct A / B testing for product titles, bullet points, and d...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
CareerUS Solutions • Chennai, Tamil Nadu, India
Customer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issu...Show more
Last updated: 30+ days ago • Promoted
Automotive Product Manager
Quectel • Chennai, IN
Whole life cycle product management – including the activities prior to definition and after definition and kickoff, development, delivery, maintenance and EOL.
Analyze the new requirements of the r...Show more
Last updated: 30+ days ago • Promoted
Ecommerce Marketing Manager
HeyRecruiting 3 • Chennai, IN
We're a multi-brand DTC e-commerce company powering an 8-figure business in the pet products industry.Shopify, Amazon Marketplace, Walmart Marketplace, Chewy, and TikTok Sho.We operate lean, move f...Show more
Last updated: 10 hours ago • Promoted • New!
Customer Service Representative
Bright Money • Chennai, IN
Americans get out of debt, with the power of data science and machine learning.It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include cr...Show more
Last updated: 30+ days ago • Promoted
Growth Marketer
GoMarble AI • Saint Thomas Mount, Tamil Nadu, India
About GoMarble GoMarble AI is the AI agent for performance marketers — combining data, creative intelligence, and workflow automation.
Our platform connects Meta, Google, Shopify, and GA4 data to d...Show more
Last updated: 14 days ago • Promoted
Customer Service Representative
NetRTech Solutions LLP • chennai, tamil nadu, in
NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training.
Our expertise in these areas allows us to ...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager
Wayground (formerly Quizizz) • Saint Thomas Mount, Tamil Nadu, India
This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show more
Last updated: 22 days ago • Promoted