Advertisement Specialist - Mandarin

Job Title : Client Relations Specialist Company : Amaavi Experiences Location : Hyderabad About Amaavi Experiences : At Amaavi Experiences, we believe in transforming leisure travel into a seamless, enjoyable experience. Our team of dedicated travel experts works passionately to simplify every stage of the journey for our clients. From selecting the perfect destination and crafting a personalized itinerary to managing visa processes, booking arrangements, and providing continuous on-trip support, we handle it all with precision and care. Our commitment is to make every holiday as hassle-free as possible, allowing travelers to focus on creating memories Role Overview : As Client Relations Specialist, you will be the first point of contact for clients, guiding them through our premium travel solutions. In this role, you’ll work to understand client needs, provide expert advice, and secure bookings that reflect Amaavi’s commitment to luxury and customization. Your focus will be on building long-lasting client relationships, from initial consultation to post-trip follow-ups, ensuring each journey exceeds expectations. Key Responsibilities 1. Client Onboarding & Relationship Management Be the primary point of contact for assigned clients throughout their journey with Amaavi. Conduct discovery calls to set expectations, understand preferences, and reassure clients about every detail. Maintain consistent, proactive communication to build trust. 2. Holiday Design & Itinerary Crafting Create impeccably detailed, thoughtful, and seamless itineraries. Suggest unique experiences, luxury stays, and tailored add-ons. Ensure itineraries align with client goals, pace, and comfort. 3. Visa Knowledge & Co-ordination Understand the visa requirements of key travel destinations (Schengen, UK, US, UAE, Asia-Pacific, etc.). Guide clients on documentation, processes, timelines, and expectations. Work closely with our visa operations team and make sure there are no service issues. Maintain updated knowledge of global visa rules, changes, and best practices. 5. Flight Ticketing & Booking Knowledge Understand fare classes, airline rules, cancellation policies, and reissue processes. Coordinate with operations team and ticketing vendors Suggest optimal flight routes, timings, and cost-efficient options. Monitor ticketing issues and ensure smooth travel for the client. 5. Operations & Delivery Coordinate with internal team members, ground partners and vendors, to ensure all itinerary elements are delivered flawlessly. Track and manage timelines, ensuring no detail is missed from booking to execution. Resolve operational issues quickly and communicate resolutions to clients confidently. Handle unexpected changes calmly and professionally while keeping clients reassured. 6. Sales &