Manager, Product Operations - PM

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

Manager,

Product Operations - PM

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Overview

Our

mission is to make payments convenient, fast, and secure through

technology. That’s why we developed and operate the Mastercard

Digital Enablement Service (MDES), powering mobile payments like

Apple Pay, Google Pay, and Samsung Pay, as well as secure,

tokenized payments for eCommerce wallets and merchants

worldwide.

MDES processes billions of transactions every

month and continues to scale as digital payments expand globally.

To support this growth, we are making our services more reliable,

resilient, and serviceable, while meeting regulatory and customer

demands worldwide.

As a Product Operations PM, you will

play a critical role in keeping this platform strong. You’ll work

closely with Product, Engineering, Ops, Support, Site Reliability

Engineering (SRE), BizOps, and customer-facing teams to ensure

operational excellence from Product POV. You will stay on top of

incidents, drive proactive reporting and insights, and help steer

the platform toward ever-higher levels of stability, quality, and

customer

trust.

Responsibilities

Customer

Engagement & Platform Health

• Act as the operational

and customer voice of the product , staying close to live incidents

and broader platform issues, ensuring timely resolution and

accountability, and engaging directly with customers and Support

teams to capture feedback, address pain points, and ensure clear,

empathetic communication.

communications for both incidents and platform stability,

partnering with teams to ensure updates are timely, transparent,

and customer-centric.

problems, and trends with Support, turning insights into backlog

items and long-term fixes.

customers when needed, gathering feedback and representing platform

health, resiliency, and serviceability

priorities.

Insights & Data-Driven

Decisions

incidents and operational data, generating insights that influence

roadmap priorities and drive permanent root cause

resolution.

reporting frameworks to track platform health, reliability, and

customer experience, using data to anticipate risks and uncover

opportunities.

enhance monitoring, anomaly detection, and operational

efficiency.

Reliability, Quality &

Resiliency

reliability and availability, ensure we are going above and beyond

“5 9’s” performance.

operational excellence roadmap, embedding resiliency, quality,

stability, and serviceability into product delivery.

Translate operational insights into product requirements (including

non-functional requirements such as availability, performance, and

serviceability) in partnership with architects and PMs.

Lead capacity planning and forecasting from a product perspective,

using data and insights to anticipate demand, inform scalability,

and ensure readiness for growth.

Operational

Excellence & Continuous Improvement

BizOps, SRE, Engineering, and Product teams to streamline

escalations, strengthen monitoring, and improve operational

processes.

like QBRs, and process improvements, while providing clear,

proactive updates on platform health, operational performance, and

customer impact.

You should apply if :

You have 5–8 years of experience in product operations or a similar

role, collaborating with product, engineering, ops, BizOps,

support, and customer-facing teams to drive accountability and

improvements.

data-driven, turning operational detail and incidents into insights

that shape priorities, influence roadmaps, and improve customer

experience.

ambiguity, and are proactive in driving clarity and progress across

cross-functional teams.

product development experience, and can translate operational

insights into product requirements, non-functional needs, and

roadmap influence.

tooling — from SQL and analytics platforms to monitoring, incident

management, and observability tools — to uncover insights and drive

reliability and performance.

curious, exploring new approaches (including AI / ML) to improve

efficiency, resiliency, and reliability.

simplifying complex processes and services to enable scale, while

relentlessly seeking improvements and challenging the status

quo.

problem-solver, able to distill complex data and incidents into

clear, actionable insights for diverse audiences, while balancing

strong multitasking skills with a drive to deliver global impact on

services used daily by hundreds of millions of

people.

It would also be great if :

You understand the card payment ecosystem – from the perspective of

a merchant, processor, or issuer.

background and the ability to contribute to scaling services that

deliver 5x9’s availability.

tools such as Aha!, Rally, or JIRA to manage product

evolution.

Our teams and values

work in small, collaborative teams of product managers, software

engineers, and operations engineers.

and inclusive group, bringing perspectives from many

backgrounds.

supporting inclusive growth and making ethical, environmentally

responsible decisions.

Why Join Us?

Be part of the team powering billions of global transactions every

month.

serviceability of the world’s leading tokenization

platform.

product, operations, data, and innovation, driving impact felt

daily by hundreds of millions of people

worldwide.

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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