Head of OperationsMy Indian Things • Bengaluru, Republic Of India, IN
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Head of Operations
My Indian Things • Bengaluru, Republic Of India, IN
11 hours ago
Job descriptionOversee daily operations across Measurement, Design, Production, Quality Check, Dispatch, Installation, Rectification, and Client Handover . Build and enforce SOPs for all departments – Sales, Design, Logistics, Production, Installation. Ensure correct tagging and client status updates across DoubleTick / ERP. Maintain cross-department alignment and daily check-ins. 2. End-to-End Project Management Own project lifecycle from measurement to installation. Create and manage timelines, dependencies, vendor planning , and installation calendars. Approve measurement notes, site readiness, and post-measurement videos as mandatory. Ensure 100% documentation : notes, next steps, dates, photos & videos. 3. Vendor & Installer Management Build and manage vendor / installer network (wallpaper, panels, blind, vertical garden). Negotiate and maintain quality standards, timelines, and payment terms. Solve escalations : delays, damages, travel allocation, reinstallation. Track vendor performance and reliability metrics. 4. Quality Control & Issue Resolution Ensure delivery meets MIT’s quality benchmarks : print quality, colors, measurements, installation finish. Follow MIT’s 24–48 hour rectification policy . Conduct root-cause analysis for issues (measurement, vendor error, client error) and maintain reports. 5. Client Experience Ensure smooth communication with clients during operations phase. Handle escalations professionally with empathy + solution-first mindset. Ensure frequent updates via WhatsApp and email during the project cycle. Conduct final quality checks before handover. 6. Team Management & Culture Lead Operations Executives, Logistics, Field Experts & Installers. Conduct weekly performance reviews, training, and upskilling. Build a strong, emotionally intelligent, supportive team culture. Improve team productivity, reduce errors, and create ownership-driven work. 7. Systems & Scaling Optimize production capacity and timelines. Improve efficiency in : Daily operation trackers Material planning Vendor allocation Delivery schedules Installation SLAs Integrate automation, AI workflows, and dashboards. Required Skills & Experience 5–10+ years experience in operations / project management (preferably interiors, printing, execution, logistics). Strong ability to manage fast-paced, multi-project environments. Excellent leadership, communication & conflict-resolution skills. Strong understanding of SOP building, vendor management, installation planning , and production workflows. Tech-friendly : DoubleTick, CRM tools, Google Sheets, dashboards, WhatsApp-based communication. Detail-oriented with strong problem-solving and decision-making. Ability to handle clients with maturity and empathy. What We Value at MIT Speed + Quality + Ownership Clear communication Documentation & discipline Emotional intelligence Respectful, women-led culture Learning & growth mindset Ability to think like a founder Client-first approach Bangalore (On-site) Monday–Saturday 10 : 00 AM – 6 : 30 PM Flexibility during critical installations
My Indian Things (MIT), Bangalore
Position : Director of Operations
Department : Operations, Production, Installation, Logistics, Client Delivery
About My Indian Things
My Indian Things (MIT) is a Bangalore-based design & execution powerhouse transforming residential, corporate, and educational spaces through custom wallpapers, 3D panels, vertical gardens, blinds, and end-to-end interior storytelling . We work with schools, corporates, cafés, global clients (Dubai, Mauritius, USA, Saudi Arabia), and premium homes.
We are a young, women-led, fast-growing brand , scaling from a café redesign spark to a ₹1.2 Cr+ design execution company—built on quality, speed, emotions, and systems.
Role Summary
The Director of Operations is the backbone of MIT’s delivery engine.
You will oversee end-to-end execution :
- Lead the Operations, Logistics, Measurement, Production, Vendor, Installation & QC teams
- Build systems, SOPs, timelines, and cross-department coordination
- Ensure MIT’s signature speed + quality + experience in every project
- Optimize workflows, reduce errors, and scale capacity
This role requires high ownership , decision-making, leadership, empathy, and the ability to manage multiple complex projects across India and internationally.
Key Responsibilities
1. Operations Leadership
Location & Timings
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Head Of • Bengaluru, Republic Of India, IN
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