Customer Relationship Management ManagerLimelight Lab Grown Diamonds • Republic Of India, IN
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • Republic Of India, IN
30+ days ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.G., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.G., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.G., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.G., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • Republic Of India, IN
Related jobs
)
Relationship Manager
Anand Rathi Global Finance Limited • Republic Of India, IN
Primary Job Responsibilities : .Sourcing to loan disbursement of LAP Files.Should have market connect of 25+ DSA channels.
Good understanding of various programs like Vanilla income, Low LTV, Banking...Show more
Last updated: 14 days ago • Promoted
Relationship Manager
Peoplemint Consultants • Republic Of India, IN
The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding.Yo...Show more
Last updated: 30+ days ago • Promoted
Customer Relationship Management Manager
Cornet Hiring Solutions • Jaipur, Republic Of India, IN
We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales.
You’ll be the first point of contact for...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager
TP • Republic Of India, IN
This is regarding an upcoming launch of our dedicated HNI(high net worth individual) desk, designed to cater to our new base of affluent cardholders.
In line with this initiative, we are looking to ...Show more
Last updated: 30+ days ago • Promoted
Client Relationship Manager
Chargebee • Chennai, Republic Of India, IN
As an Account Executive, being part of an awesome sales team of A-Players, you will find an environment of immense learning & growth! We look for business athletes who are ambitious teammates - wit...Show more
Last updated: 14 hours ago • Promoted • New!
Manager - CRM
Emeritus • India, India
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 30+ days ago • Promoted
Client Relationship Manager
TecSight • Chennai, Republic Of India, IN
Client Relationship Manager – IT Services.The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic.
This role requires a blend of technical understanding, relationsh...Show more
Last updated: 23 days ago • Promoted
Relationship Management Lead
JSW Realty • Republic Of India, IN
Be the primary point of contact for high-net-worth clients, ensuring a seamless and personalized experience throughout their property journey.
The role involves building and nurturing long-term rela...Show more
Last updated: 14 hours ago • Promoted • New!
IT Service Management
ISG (Information Services Group) • India
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 19 days ago • Promoted
Contract Manager
Riviera Partners • India, India
Riviera is seeking a Contracts Manager to join our dynamic team.In this role, you’ll play a key part in managing the full contract lifecycle across sales, vendor, and partner agreements.We’re looki...Show more
Last updated: 28 days ago • Promoted
Customer Relationship Manager
JuiceLabs AI • Republic Of India, IN
Juice AI is building the Creative Performance OS for modern brands.We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and hig...Show more
Last updated: 14 hours ago • Promoted • New!
Client Relationship Manager
JSW Realty • Republic Of India, IN
Be the primary point of contact for high-net-worth clients, ensuring a seamless and personalized experience throughout their property journey.
The role involves building and nurturing long-term rela...Show more
Last updated: 10 hours ago • Promoted • New!
Relationship Manager
Axis Bank Limited • Chennai, Republic Of India, IN
The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling.
The RM will be responsible for identification of potential c...Show more
Last updated: 5 days ago • Promoted
Relationship Manager
upGrad Rekrut • Republic Of India, IN
Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers.
They focus on understanding client needs, providi...Show more
Last updated: 30+ days ago • Promoted
Client Relationship Manager
Beyond Border • Republic Of India, IN
This is an account executive role with end to end ownership from prospecting to closing.This role is ideal for experienced candidates with at least 3 years of track recording in surpassing quota re...Show more
Last updated: 14 hours ago • Promoted • New!
Contract Lifecycle Manager
ORO Labs • India, India
ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experi...Show more
Last updated: 12 days ago • Promoted
Relationship Manager
PurpleFinch • India
PurpleFinch is a renowned financial services firm dedicated to helping individuals and businesses achieve their financial aspirations.
We specialize in providing tailored financial solutions, includ...Show more
Last updated: 10 hours ago • Promoted • New!
Relationship Manager
Mango Advisors • Pune, Republic Of India, IN
To Generate Business Across Real Estate Sector (Syndication, Land Intermediation, Asset Management, Strategy).To Be Updated With The Real Estate Market And Wholesale Funding In Real Estate.To Defin...Show more
Last updated: 30+ days ago • Promoted