Production Support Engineer

About us

Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world’s fastest-growing fintech companies and leading financial institutions.

Your Contribution to Our Growth

This TechOps Engineer is responsible for support, administering and monitoring our production environments. This is a unique opportunity to work alongside a highly experienced team and contribute to the development of a high-growth trading and technology company.

As a TechOps Engineer at Aquanow, you’ll be at the heart of a fast-moving, global organization powering the digital asset revolution for institutional and enterprise clients. This opportunity offers a unique opportunity to dive deep into our production environment and get a full 360° view of our platform—from frontend applications and backend systems, all the way to blockchain infrastructure. You’ll be responsible for support, administering and monitoring our production environments. You'll gain hands-on exposure to the full spectrum of technical operations, becoming a critical point of escalation for troubleshooting live issues, analyzing logs and metrics, and helping to drive platform stability for a diverse, global client base.

In this role, you'll leverage powerful observability tools, infrastructure logs, and custom dashboards to conduct detailed investigations—resolving bugs or escalating to development teams with rich analysis. If you're a fast learner with strong problem solving skills, and you’re looking to build a solid foundation in a leading crypto trading infrastructure company—this is your chance to make a global impact while sharpening your technical edge.

This is a remote, 1-year contract role based in Bangalore, India , with the possibility of extension depending on performance and business needs. You’ll work closely with our global engineering and operations teams to support Aquanow’s production systems and infrastructure.

What You’ll Do

• Provide 1st and 2nd level application support for all the virtual assets products hosted on our trading platform, performing detailed troubleshooting and resolving issues in live production environments reported by the customers.
• Perform deep dive analysis using infrastructure and application logs, metrics and traces to identify performance bottlenecks relating to system performance, APIs, websockets, databases.
• Perform code debugging to identify software issues, develop hotfixes and seek peer code review with senior software engineers before deploying into staging and production.
• Observe the application health and manage alerts with the goal to restore normal service operation as quickly as possible and to minimize the impact on business operations.
• Collaborate with the software development teams to build an effective Observability stack to generate logs, metrics, traces and notifications for production services.
• Work with engineering and product teams, as well as other vendors, to test and deploy software updates, license updates and fixes to production.
• Assist with documentation on knowledge base articles, operations manuals, incident and problem management process.

We’d Love to See

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential. Even if you feel you may not meet all the job requirements, we encourage you to apply!

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.